Terms and Conditions
Ealing Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Ealing Man and Van provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the individual, business, or organisation booking or receiving services from Ealing Man and Van.
Services means any removal, man and van, transport, loading, unloading, packing, storage handling, or related services provided by Ealing Man and Van.
Goods means the items, belongings, furniture, equipment, or other property which are the subject of the Services.
Contract means the agreement between the Customer and Ealing Man and Van for the provision of Services, comprising these Terms and Conditions and the details confirmed in the booking.
2. Scope of Services
Ealing Man and Van provides residential and commercial removal and man and van services, including the loading, transport, and unloading of Goods, and any additional services expressly agreed at the time of booking. The precise scope of Services, including the size of vehicle, number of staff, estimated time, and addresses for collection and delivery, will be confirmed in the booking confirmation.
We reserve the right to refuse or limit Services where the Goods are unsafe to move, unlawfully possessed, inadequately packed, or where access conditions make performance impracticable or unsafe.
3. Booking Process
3.1 Booking request
A booking may be requested by the Customer through our website contact form or by direct enquiry. All bookings are subject to availability and to acceptance by Ealing Man and Van.
3.2 Information required
The Customer must provide accurate and complete information at the time of booking, including:
The collection and delivery addresses and any additional stops.
The approximate list, size, and nature of Goods.
Details of access at each address, including stairs, lifts, parking restrictions, and distance to the property.
The preferred date and time for the Services and any time constraints.
Any special handling requirements or fragile items.
3.3 Confirmation of booking
The Contract is formed when Ealing Man and Van confirms acceptance of the booking and provides the Customer with confirmation of the date, time window, and price estimate or quotation. Verbal or provisional arrangements are not binding until confirmed.
3.4 Changes to booking
Any changes to the date, time, addresses, access details, or scope of Services must be communicated by the Customer as early as possible. Changes are subject to availability and may result in revised charges, which will be notified to the Customer before the Services proceed.
4. Price, Quotations and Estimates
4.1 Basis of charges
Charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as set out in the booking confirmation. The basis of the charge will be explained to the Customer before the Contract is formed.
4.2 Quotations
Where a fixed price quotation is provided, it is given on the basis of the information supplied by the Customer. The quotation is valid for the period stated in the quotation, or if no period is stated, for 14 days from the date of issue.
4.3 Additional charges
Ealing Man and Van reserves the right to apply additional charges in the following circumstances:
Waiting time caused by delays outside our control, including issues with keys, paperwork, or access.
Additional Goods or services not disclosed at the time of booking.
Difficult access, such as long carry distances, additional flights of stairs, or limited parking, where not previously advised.
Work carried out outside agreed hours or significantly exceeding the estimated duration.
Charges imposed by third parties such as congestion charges, tolls, parking charges, or fines incurred due to instructions given by the Customer.
5. Payments
5.1 Payment terms
Unless otherwise agreed in writing, payment is due on or before completion of the Services on the day of the move. Ealing Man and Van may require a deposit at the time of booking, which will be confirmed to the Customer in advance.
5.2 Accepted payment methods
We may accept payment by cash, bank transfer, or other methods notified to the Customer at the time of booking. The Customer is responsible for ensuring that any bank transfer or other non-cash payment clears promptly.
5.3 Late or non-payment
If payment is not made when due, Ealing Man and Van may:
Refuse to commence or continue the Services.
Charge reasonable interest on overdue amounts until paid in full.
Retain Goods in our possession until full payment is received, subject to any applicable legal rights and restrictions.
6. Cancellations and Postponements
6.1 Customer cancellation
If the Customer wishes to cancel or postpone a booking, they must notify Ealing Man and Van as soon as reasonably practicable. The following charges may apply:
Where more than 48 hours notice is given before the agreed start time, no cancellation fee will usually be charged, although any non-refundable third-party costs may still be payable.
Where between 24 and 48 hours notice is given, Ealing Man and Van may charge up to 50 percent of the agreed price.
Where less than 24 hours notice is given, Ealing Man and Van may charge up to 100 percent of the agreed price.
6.2 Company cancellation
In rare circumstances, Ealing Man and Van may need to cancel or postpone the Services due to events outside our reasonable control, such as severe weather, vehicle breakdown, or staff illness. We will notify the Customer as soon as possible and, where feasible, offer an alternative date or time. Our liability in such cases will be limited to a refund of any deposit or prepayment received for the affected Services.
7. Customer Responsibilities
The Customer agrees to:
Provide clear instructions and contact details for the day of the move.
Ensure adequate access to the property, including parking arrangements where possible.
Properly pack, secure, and label Goods, unless packing services have been separately agreed.
Remove or make safe any fixtures, fittings, or appliances to be moved, including disconnection of washing machines and other utilities, unless otherwise agreed.
Be present, or ensure an authorised representative is present, at collection and delivery to oversee the move and sign any relevant documentation.
The Customer must not request the transport of any prohibited, dangerous, illegal, or perishable items, including explosives, flammable materials, drugs, live animals, or items that may cause damage to other Goods.
8. Access and Parking
The Customer is responsible for informing Ealing Man and Van of any parking or access restrictions at the collection and delivery addresses. Where permits, dispensations, or reserved bays are required, the Customer should arrange these in advance, unless expressly agreed that we will arrange them on the Customer's behalf.
Any fines, penalties, or additional charges arising from parking or access issues caused by incomplete or inaccurate information from the Customer may be charged to the Customer.
9. Liability for Loss or Damage
9.1 Duty of care
Ealing Man and Van will exercise reasonable care and skill in providing the Services and handling the Goods. However, our liability is subject to the limitations set out in this section.
9.2 Exclusions from liability
We will not be liable for:
Loss or damage arising from the Customer's failure to pack Goods adequately, unless we have agreed to provide packing services.
Loss of or damage to items of particularly high value, including cash, jewellery, precious metals, watches, deeds, securities, or collectibles, unless we have agreed in writing to carry such items with declared value.
Damage to items with pre-existing defects or weakness, including assembled furniture not designed to be moved intact.
Loss or damage caused by normal wear and tear, atmospheric or climatic conditions, or inherent vice of the Goods.
Indirect or consequential loss, including loss of profit, business, data, or opportunity.
9.3 Limits of liability
Unless otherwise agreed in writing, the total liability of Ealing Man and Van for loss of or damage to Goods arising from a single event or series of connected events will be limited to a reasonable sum, reflecting the nature of the Goods, fair wear and conditions of carriage. The Customer is encouraged to arrange appropriate insurance cover if the value of Goods exceeds standard limits.
9.4 Notification of loss or damage
Any apparent loss or damage must be reported to Ealing Man and Van as soon as reasonably possible, and in any event within 7 days of completion of the Services. The Customer must provide details of the issue and any supporting evidence. Failure to notify within this period may affect our ability to investigate and may limit any compensation payable.
10. Insurance
Ealing Man and Van maintains appropriate insurance in respect of our legal liabilities. This does not automatically cover the full value of all Goods, and it remains the Customer's responsibility to ensure that adequate insurance is in place for their belongings, whether through our arrangements or separate cover.
11. Waste and Environmental Regulations
11.1 Waste carriage
Ealing Man and Van may, by prior agreement, remove certain unwanted items for disposal or recycling. Any such service is subject to compliance with applicable waste and environmental regulations.
11.2 Prohibited waste
We will not carry hazardous, controlled, or prohibited waste, including chemicals, solvents, asbestos, clinical waste, or any items that require specialist handling or licensing. The Customer must not place such items among Goods for removal.
11.3 Lawful disposal
Any waste removal service will be conducted lawfully at appropriate facilities. The Customer must accurately describe the nature of items for disposal. Any additional charges arising from misdescribed waste or the need for special handling or segregation may be passed on to the Customer.
12. Delays and Events Beyond Our Control
Ealing Man and Van will use reasonable efforts to perform the Services within the agreed time frame. However, we are not liable for delays or failure to perform where caused by events beyond our reasonable control, including severe weather, road closures, accidents, traffic congestion, mechanical breakdowns, strikes, or acts of third parties.
Where such events occur, we will take reasonable steps to minimise disruption and, if necessary, rearrange the Services. Any revised arrangements will be agreed with the Customer as soon as practicable.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Ealing Man and Van as soon as possible so that we have an opportunity to address the matter. We will investigate complaints promptly and seek to resolve them fairly.
If a dispute cannot be resolved directly, the parties may consider using mediation or another form of alternative dispute resolution before commencing court proceedings, although this is not mandatory.
14. Data Protection and Privacy
Ealing Man and Van will collect and process personal data provided by the Customer only for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations. We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services or as required by law.
15. Variation of Terms
Ealing Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract. Any material changes will be made available to Customers through our standard communication channels.
16. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Ealing Man and Van.
By confirming a booking or permitting our staff to commence work, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
