Privacy Policy
Ealing Man and Van Privacy Policy
This Privacy Policy explains how Ealing Man and Van collects, uses, stores and protects personal data relating to customers and prospective customers in the Ealing area. It also sets out the lawful bases relied upon for processing, how long personal data is retained, with whom it may be shared, and the rights individuals have under the UK General Data Protection Regulation and the Data Protection Act.
By using Ealing Man and Van services or providing personal data, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Ealing Man and Van customers and enquirers in the Ealing area, whether services are arranged by telephone, online, or in person.
Data Controller
Ealing Man and Van is the controller of the personal data it collects and processes about its customers and prospective customers in the Ealing area. As controller, Ealing Man and Van is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out in compliance with data protection law.
Personal Data Collected
Ealing Man and Van may collect and process the following categories of personal data when you make an enquiry, request a quote, book a service, or otherwise interact with the business:
Identification and contact details such as name, address, collection and delivery addresses, and any alternative contact person details you choose to provide. Contact preferences where you indicate how you wish to be contacted. Booking and service information, including dates and times of moves, inventory information you choose to provide about items to be moved, and any special instructions relating to the service. Payment-related information, such as records that a payment has been made and the method of payment. Ealing Man and Van does not store full card details where card processors are used. Communication records, such as enquiries, quotes, confirmations, feedback, and complaints, including records of telephone, text-based or other communications with you. Technical and usage data where relevant, such as basic information about how you interact with any online forms or digital booking tools used by Ealing Man and Van.
Ealing Man and Van does not seek to collect special category personal data such as health information, except where you voluntarily share limited information that is necessary to provide the service safely and appropriately, for example information about access needs at a property.
How Personal Data Is Collected
Personal data is collected directly from you when you contact Ealing Man and Van for a quote or to make a booking, when you provide details required to complete a service, or when you communicate with the business about existing or past services. Data may also be collected indirectly where another person arranges services on your behalf and provides your details, or where address or contact details are confirmed using publicly available sources to ensure accuracy.
Lawful Bases for Processing
Ealing Man and Van processes personal data only where there is a lawful basis under data protection law. The main lawful bases relied upon are:
Contract: Processing is necessary to take steps at your request prior to entering into a contract and to perform a contract for man and van, moving, or related services. This includes providing quotes, managing bookings, carrying out moves, arranging payment, and handling any follow-up matters. Legal obligation: Certain records may be retained or shared where necessary to comply with legal obligations, such as tax and accounting requirements or responding to lawful requests from public authorities. Legitimate interests: Personal data may be processed for the legitimate interests of Ealing Man and Van or third parties, provided these are not overridden by your rights and interests. This includes managing and improving services, keeping reasonable business records, preventing fraud or misuse, and handling customer queries and complaints. Consent: In limited cases, Ealing Man and Van may rely on your explicit consent, for example where you ask to receive certain types of optional communications. Where consent is relied on, you may withdraw it at any time.
Purposes of Processing
Ealing Man and Van processes personal data for the following purposes:
To respond to enquiries and provide quotes. To confirm and manage bookings, coordinate moves and related services, and communicate with you about arrangements. To deliver services safely and efficiently, including planning routes, access, and handling of items. To process payments and maintain financial and accounting records. To manage customer relationships, including dealing with questions, feedback, and complaints. To maintain internal records, manage risk, and improve the quality and efficiency of services. To comply with legal and regulatory obligations and cooperate with law enforcement or regulatory authorities where required.
Data Sharing and Processors
Ealing Man and Van may share personal data with trusted third parties where necessary for the purposes described in this policy. These third parties act either as independent controllers or as processors on behalf of Ealing Man and Van.
Service providers and processors may include payment processing providers, cloud storage or record management services, digital tools used to manage bookings or communications, and professional advisers such as accountants. These processors are only permitted to process personal data in accordance with documented instructions and are required to implement appropriate security measures.
Ealing Man and Van may also share relevant personal data with drivers, subcontractors, or partner companies engaged to assist with moves, strictly to the extent necessary to provide the requested services. Where required by law, personal data may be shared with public authorities, regulators, law enforcement, or courts.
Personal data is not sold to third parties. Any data sharing is limited to what is necessary and proportionate for the purposes described above.
International Transfers
Where any service provider or system used by Ealing Man and Van involves the transfer of personal data outside the UK or European Economic Area, such transfers will be carried out in compliance with data protection law. Appropriate safeguards will be implemented, which may include reliance on adequacy regulations, standard contractual clauses, or equivalent lawful mechanisms to ensure that your personal data is adequately protected.
Data Retention
Ealing Man and Van keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, core customer and booking records are retained for a period that allows Ealing Man and Van to respond to queries, handle potential disputes, and meet tax and accounting obligations. Communications that are not required for these purposes may be kept for a shorter period. When retention periods expire, personal data will be securely deleted or irreversibly anonymised so that individuals are no longer identifiable.
Data Security
Ealing Man and Van takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access to records, secure systems for managing bookings and communications, and appropriate controls when engaging processors and service providers. While no system can be completely secure, reasonable steps are taken to reduce risks and protect the confidentiality and integrity of your data.
Your Data Protection Rights
Under data protection law, individuals whose personal data is processed by Ealing Man and Van have a number of rights, subject to certain conditions and exemptions. These include:
Right of access: You have the right to request confirmation of whether your personal data is being processed and to obtain a copy of that data, along with information about how it is used. Right to rectification: You can ask for inaccurate personal data to be corrected and for incomplete data to be completed. Right to erasure: In certain circumstances, you can request that your personal data be deleted, for example where it is no longer needed for the purposes for which it was collected and there is no legal basis to continue processing it. Right to restriction of processing: You may request that the use of your personal data be restricted in specific circumstances, such as where the accuracy of the data is contested. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a commonly used, machine-readable format and ask for it to be transmitted to another controller where technically feasible. Right to object: You may object to processing based on legitimate interests, on grounds relating to your particular situation, in which case processing will cease unless there are compelling legitimate grounds to continue or the processing is required for legal claims. Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to personal data held by Ealing Man and Van, you may contact the business using the usual communication channels used to arrange services. You may be asked to provide information to verify your identity before your request is actioned.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your personal data has not been handled in accordance with applicable law. You are encouraged to contact Ealing Man and Van first to give the opportunity to address your concerns.
Changes to This Privacy Policy
Ealing Man and Van may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services offered. Any updated version will apply from the date it is made available. You are encouraged to review the Privacy Policy periodically to stay informed about how your personal data is processed.
